Last updated: May 29, 2026
Who We Are
Our website address is: https://pnwfreshair.com.
This website is owned and operated by PNW Fresh Air, a family-owned HVAC and indoor air quality company serving the greater Everett and Lake Stevens, Washington area.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Property address
- HVAC or service-related information
- Any information submitted through forms or quote requests
We may also automatically collect:
- IP address
- Browser type
- Device information
- Website usage and analytics data
How We Use Your Information
We use collected information to:
- Respond to inquiries and service requests
- Schedule appointments
- Provide HVAC and air quality services
- Send appointment reminders and updates
- Improve our website and customer experience
- Send promotional communications if you opt in
SMS and Mobile Information
By providing your phone number, you consent to receive SMS messages from PNW Fresh Air regarding appointments, services, reminders, and promotional offers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service providers or messaging platforms, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address may be provided to the Gravatar service. Their privacy policy is available at: https://automattic.com/privacy/
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors may download and extract location data from uploaded images.
Cookies
We use cookies to improve website functionality and user experience.
Cookies may be used to:
- Save user preferences
- Enable login functionality
- Analyze website traffic
- Improve website performance
You may disable cookies through your browser settings.
Embedded Content from Other Websites
Articles or pages on this site may include embedded content such as videos, images, or articles.
Embedded content from third-party websites behaves as if you visited those websites directly. These sites may collect data, use cookies, and monitor your interactions.
Who We Share Your Data With
We do not sell or rent your personal information.
We may share information with:
- Service providers assisting our operations
- Scheduling or communication platforms
- Payment processors, if applicable
- Legal authorities when required by law
How Long We Retain Your Data
We retain personal information only as long as necessary for operational, legal, or security purposes.
Comments and related metadata may be retained indefinitely.
What Rights You Have Over Your Data
You may request:
- Access to the personal data we hold about you
- Corrections to inaccurate information
- Deletion of your data, subject to legal obligations
To make a request, contact us using the information below.
Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Website data may also be processed through analytics or hosting providers.
Data Security
We implement reasonable security measures to help protect your personal information from unauthorized access, misuse, or disclosure.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Information
PNW Fresh Air
2304 88th Dr NE #6427
Lake Stevens, WA 98258
Phone: (425) 765-5513
Email: hello@pnwfreshair.com
You may also contact us through our website contact form.